Terms Of References

+61 480 009 644

[email protected]

Mon - Fri: 9:00 - 18:30

These terms and conditions apply to your tutoring program once you sign up for Shine Learners Tutors courses online. Please read them carefully before enrolling in a course.

For the purposes of these terms:

“We” and “us” refer to Shine Learners Tutors, the brand offering online tutoring programs.
“You” refers to the student.
“Advisor” indicates the individual providing general assistance during your course of study.

You can expect a refund in the same form of payment used for the initial purchase within 30 days of receiving your cancellation request. If you cancel your registration after the 7-day period, you will be responsible for the full charges of the selected course. Please note that nothing in these terms and conditions affects your statutory rights.

Your course

Your course at Shine Learners Tutors includes a range of online software, tools, and resources available on our website, complemented by dedicated support from our expert tutors. This combination ensures you have everything you need for a successful learning experience.

Quality of services

At Shine Learners Tutors, we are committed to applying reasonable skills and care in delivering our services. Our dedicated team focuses on providing high-quality tutoring and support, ensuring that your learning experience is both effective and enjoyable.

Enrollment

Your advisor at Shine Learners Tutors will help you choose the most suitable training path. We will assess your skills and knowledge, providing guidance and information to ensure you enroll in the right program.

After you sign up for an online tutoring program, we will assign you a dedicated tutor who will support you and help you navigate your course throughout your training, ensuring a smooth and effective learning experience.

Our Right to stop providing the Services

At Shine Learners Tutors, we reserve the right to discontinue services in the following situations:

You fail to pay the fees by the 10th of the due date.
You miss two consecutive weeks of the course without prior agreement on a break with your advisor.
You violate any of the terms and conditions outlined here.
Your actions are deemed unacceptable.
You engage in behavior that threatens, intimidates, or harasses our staff or other students.

We are dedicated to maintaining a safe and respectful learning environment for everyone.

Login username and password

When you sign up with Shine Learners Tutors, you will receive a username and password. It is your responsibility to keep this information confidential. You will be held accountable for all activities that occur under your username and password, so please do not allow anyone else to use them. If you suspect any unauthorized use of your account or believe that your username and password are no longer secure, you must inform Shine Learners Tutors immediately. Your security is important to us, and we appreciate your vigilance in protecting your account.

Privacy and Data Protection

At Shine Learners Tutors, we take your privacy very seriously. All information you provide when enrolling in a training program or at any other time is governed by our privacy statement. Please read this document, as it explains what information we collect, when we collect it, how we use it, and with whom we may share it. If you have any questions or need further details, please contact your advisor. By signing up for a training course, you acknowledge that you have read and accepted the terms of the privacy statement.

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Your Tutor

At Shine Learners Tutors, we take your privacy very seriously. All information you provide when enrolling in a training program or at any other time is governed by our privacy statement. Please review this document, as it details what information we collect, when we collect it, how we use it, and with whom we may share it. If you have any questions or need further information, please contact your advisor. By signing up for a training course, you acknowledge that you have read and accepted the terms of the privacy statement.

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Discontinuing the Offerings

Shine Learners Tutors employs well-compensated, qualified teachers to provide instruction to students. However, if a student wishes to discontinue services for any reason, they must provide 15 days’ notice by sending an email to [email protected]. This notice allows us to ensure a smooth transition and effectively manage our resources.

Discontinuing the Offerings

Shine Learners Tutors reserves the right to withdraw all or part of the website at any time.

We offer a 7-day money-back guarantee. Your payment date will remain the same. If you have any outstanding classes, they will be provided at the end of your course, following the specified procedure; however, these missing classes will not affect your regular payment date, which is based on your signup date.

You acknowledge that you are not relying on any statements made by us or our representatives regarding the services, other than those explicitly outlined in these terms and conditions. Nothing in this paragraph shall exclude or limit our liability for fraud or fraudulent misrepresentation.

Your Tutor

Shine Learners Tutors will not be liable for any inability to provide services due to events beyond our reasonable control, such as fires, floods, storms, strikes, war, riots, telecommunications failures, and actions by government or public bodies. In such cases, we will take reasonable measures to resume tutoring activities with minimal disruption. If classes are canceled due to these events, we will arrange make-up sessions to ensure students receive the necessary instruction.

Shine Learners Tutors does not guarantee that the website will operate uninterrupted or error-free, that defects will be corrected, or that the website or server is free from viruses or harmful components.

To the extent permitted by law, Shine Learners Tutors will not be liable for any indirect or consequential loss or damage, including but not limited to loss of business, opportunity, data, or profits, arising from your use of the website or educational software.

We are not responsible for any loss of data on your computer. It is your responsibility to ensure that your information is secure and that you have a reasonable backup.

Except as stated above, our maximum aggregate liability for any claims you may have against us related to our services—excluding claims arising from negligent technical advice—will be limited to the amount of course fees paid or payable by you.

GERNERAL INQUIRIES

[email protected]

CONTACT NUMBERS

+44 7907 269794
+61 480 009 644

CONTACT NUMBERS

+61 480 009 644

[email protected]

Mon - Fri: 9:00 - 18:30